How Your Feedback Helps Us Improve

At ORTEC, your satisfaction is our top priority. That’s why we’ve built customer feedback directly into the support experience. This article explains how the customer satisfaction (CSAT) process works in the ORTEC Customer Portal and how your input helps us serve you better.

Why Customer Feedback Matters

Your feedback helps us:

• Understand what’s working well
• Identify areas for improvement
• Ensure we’re meeting your expectations
• Continuously improve our support services

Every response you provide is reviewed by our team and used to enhance the quality of our service.

When You’ll Be Asked for Feedback

Customer Satisfaction Rating: 24 hours after resolving the request you will receive an email to score your satisfaction regarding the investigation. 

“Thank you for recently contacting the ORTEC customer support team.

We hope we are able to assist you with your request. Test customer request.

We would greatly appreciate it if you could take a moment to provide us with feedback on your experience. Your input will help us continue to improve our services and ensure we’re meeting your needs."

How satisfied were you with the support you received?

• Options: give a note to 1 to 5, 1 means very unsatisfied and 5 very satisfied
• (Optional) Please tell us why you chose this rating

Tip: Even a short comment will help us understand your experience better.

What happens after you submit feedback

• Your feedback is logged and reviewed by our support team.
• If you leave a negative rating, a support manager may follow up to understand what went wrong and how we can make it right.
• Positive feedback is shared with the team to recognize great service.

Your voice makes the difference 

We value every piece of feedback. It helps us:

• Train our support agents
• Improve our processes
• Deliver faster, more effective solutions