This Frequently Asked Questions (FAQ) article is updated continuously based on support tickets and comments.
What is Say Hai?
Say Hai is the new AI assistant for ESS that helps employees manage their schedules faster, easier, and more naturally.
No complicated screens or endless menu searching. With Say Hai, you can simply ask questions just like you would to a colleague. Whether you want to view your schedule, request time off, or submit a work preference: it can all be done through a simple chat.
Thanks to AI, the interaction feels more personal, faster, and more human than traditional screens and buttons.
- Natural communication via chat
- Available in multiple languages
- Quick answers to common questions
- Available on desktop and mobile
What happens if a user does not have permission but still asks the assistant?
If a user is not authorized for a specific feature, the ESS Assistant will not expose that functionality.
Examples:
- No leave permissions → leave requests cannot be submitted or viewed.
- No balance permissions → balance information cannot be accessed.
- No actuals permissions → actuals cannot be registered.
The assistant never grants additional permissions and cannot bypass existing security settings.
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