A successful introduction of Sai Hai in your organization starts with good communication. This article covers example questions & answers you can use to inform the users about what Say Hai is, what questions can be asked, how it handles personal data and where they can provide feedback.
Intended outcome
Provide you with example messaging to introduce employees to Say Hai, the AI Assistant in ESS.
Prerequisites
- Users should be granted the "ESS Assistant" permission
Introducing employees to Say Hai
A successful introduction starts with good communication. Make sure employees understand:
- What Say Hai is
- What questions they can ask Say Hai
- How data is processed
- Where they can provide feedback
We suggest using the following examples and adjust them to your organization.
What is Say Hai?
Say Hai is the new AI assistant for ESS that helps employees manage their schedules faster, easier, and more naturally.
No complicated screens or endless menu searching. With Say Hai, you can simply ask questions just like you would to a colleague. Whether you want to view your schedule, request time off, or submit a work preference: it can all be done through a simple chat.
Thanks to AI, the interaction feels more personal, faster, and more human than traditional screens and buttons.
- Natural communication via chat
- Available in multiple languages
- Quick answers to common questions
- Available on desktop and mobile
Where can I find the ESS Assistant?
In ESS7 on your desktop, select the ESS Assistant via the "Say Hai" icon at the bottom left of the application.
In the ESS mobile app, tap the "Say Hai" icon at the bottom right of the ESS app to start a conversation immediately.
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What questions can I ask the ESS Assistant?
The ESS Assistant can assist you to:
View Work Schedule
- What is my schedule for next week?
- When is my next shift?
- Where am I scheduled to work tomorrow?
- Have any of my shifts changed recently?
- Show me my schedule from last month.
Manage Work Preferences
- What work preferences do I currently have?
- I prefer morning shifts. Can you update my preferences?
- Mark me as unavailable next Friday.
- What shifts have I said I prefer?
- Remove my existing availability preference for Mondays.
Manage Time Off
- How much vacation balance do I have left?
- Show my pending time off requests.
- Request vacation from July 10 to July 14.
- What is the status of my leave request?
- Cancel my vacation request for next week.
Check Holidays and Overviews
- What holidays are coming up this month?
- Am I scheduled to work on any public holidays?
- Show my available balances.
- How many holiday hours do I have left?
- Give me an overview of my registrations this month.
Register Work Accomplishments
- Register a shift I worked yesterday.
- Add overtime to my last shift.
- Record a training activity from today.
- I worked an extra two hours. Can you register it?
- Add an administrative correction to my timesheet.
Finally, the assistant can also answer general or combined questions such as:
- What can you help me with?
- Show me my upcoming work schedule and remaining vacation balance.
- Am I available for a shift swap this weekend?
Note: Answering these questions can require specific permissions to be granted to the user.
An overview of the supported features and example questions is also available in the ESS Manual. This page can be accessed directly from ESS by clicking on the information (i) button in the top of the chat window.
How is the ESS Assistant handling my personal data?
Security and privacy have been integrated into Say Hai from the design stage. The assistant operates exclusively within the security boundaries of ESS and has no direct access to databases. Through the ESS Assistant, users will only be able to perform actions or access data they already have access to in the ESS app.
- Authentication is done via existing security mechanisms
- Users can only access their own data
- Conversations are used for quality improvement according to applicable guidelines
More information is available to users in the ESS Manual Disclaimer on Privacy & Data Protection.
How can I provide feedback?
Within the ESS Assistant, you will have the option to give feedback per chat session by clicking on the thumbs up or down button. Optionally, you can provide us with more context.
Because the ESS Assistant uses AI, answers may sometimes differ from expectations. We recommend encouraging employees to provide feedback so the assistant can be continuously improved.
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