ORTEC Service Desk request about functionality in ORTEC WS

An ORTEC Service Desk request about functionality in ORTEC WS contains the following information:

• Describe the behavior you observe
• Describe the desired behavior
• Provide a concrete example, including data such as:
  1. A screenshot of the entire screen
  2. Name of the employee
  3. Contract number
  4. Service
  5. Date
  6. And other relevant information
• Is the issue also reproducible in the test environment? If yes, then provide or create a concrete example there as well.
• Which steps have already been taken to resolve the issue
• Recent projects in which changes have been made related to this functionality