If you are experiencing a problem or have questions, you can submit a request with the ORTEC Service Desk. Requests are handled based on priority.

High priority

Is the request high priority, for example if an application is not working at all?

• Then submit a full request via the Customer Portal
• Explain why the priority is high
• After creating the request, contact the ORTEC Service Desk: +31 88 678 3000

Submit a request

To assist you as best as possible, we need some basic information with every request. Exactly which information depends on the type of request. Below you will find some examples of common requests along with the basic questions that may apply. 

In general, we need the following information:

• Describe the behavior
• Describe the desired behavior
• A concrete example (this varies per type of request)
• Which steps have already been taken to solve the problem
• Recent projects where changes have been made related to this functionality

Examples of common requests

ORTEC Service Desk request about accounts or calculations

ORTEC Service Desk request about BI-run failure

ORTEC Service Desk request about functionality in ORTEC WS

ORTEC Service Desk request about interfacing

ORTEC Service Desk request about ORTEC ESS login issues

ORTEC Service Desk request about slowness in ORTEC WS