ORTEC Service Desk request about BI-run failure

Has a failed BI log been emailed? Then try to resolve it yourself first:

• Check if there are errors in the interface messages
• See if the application administrator can resolve this themselves
• Wait overnight to see if the next BI run is successful

Do you not see any errors in the interface messages, or did the above not help? Then submit a request. An ORTEC Service Desk request about a BI-run failure contains the following information:

• Describe the behavior you observe
• Explain what you would like to see happen
• Provide a concrete example
• Mention which steps you have already taken to solve the problem
• Include recent projects in which changes have been made that may relate to this functionality