ORTEC Service Desk request about slowness in ORTEC WS

An ORTEC Service Desk request about slowness in ORTEC WS contains the following information: 

• Describe the behavior
• Describe the desired behavior
• Indicate how many employees are experiencing this
• Examples, such as: 
  1. When the problem occurs
  2. Where in the application / after which action (also consider what was done in the previous 5 minutes that uses a lot of memory)
  3. Which data is being loaded at the moment it is slow
  4. The username of the employee experiencing this
• Which steps have already been taken to resolve the problem
• Recent projects in which changes have been made related to this functionality