ORTEC Service Desk request about accounts or calculations

When submitting an ORTEC Service Desk request about accounts or calculations in ORTEC WS, it is helpful to provide the following information:

• Describe exactly what is happening
• Explain what you expect should happen
• Provide a concrete example
  • Add a screenshot of the entire account(s) with the highlighted booking(s) or calculations
  • Mention the name of the employee
  • State the account name or calculation name
  • Provide the date of the booking
• Explain which steps you have already tried to resolve the issue
• Mention recent projects where changes have been made related to this functionality
• Always check if the problem can also be reproduced in the test environment

Before submitting, please read How to solve incorrect balance/remaining amount on an account or in a horizontal calculation?